Privacy Policy
Last updated: November 2025
Your privacy is important. This policy explains how your personal information is collected, used, and protected when you visit or make a purchase from this website.
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1. Who We Are
This website is operated by Foxglove Atelier Ltd, trading as Sara Colacicco.
Registered in the United Kingdom.
For any privacy enquiries, you can contact:
sara@foxgloveatelier.com
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2. Information We Collect
Information you provide
When you:
•make a purchase
•sign up to the newsletter
•use the contact form
•request information or commission work
we may collect:
•name
•email address
•billing and delivery address
•phone number (if provided)
•order details
Payment Information
Payments are processed securely through trusted third parties (e.g., Stripe, PayPal, Squarespace Payments).
We do not store or have access to your card details.
Automatically collected information
When you visit the site, basic technical information is collected, such as:
•IP address
•browser type
•pages viewed
•time spent on the site
This helps improve the website and user experience.
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3. How Your Information Is Used
We use your information to:
•process and fulfil orders
•send order updates and confirmations
•respond to enquiries
•send newsletters (only if you subscribe)
•improve the website and customer service
•meet legal and tax obligations
You will not receive marketing emails unless you actively sign up.
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4. Sharing Your Information
Your information is only shared with trusted third parties necessary to run the business, including:
•payment processors
•shipping couriers
•newsletter software (for subscribers only)
•website hosting platforms
We never sell or trade your personal data.
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5. Cookies
This website uses cookies to:
•enable basic site functionality
•track anonymous usage statistics
•remember items in your cart
You can disable cookies through your browser settings at any time.
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6. Data Security
We take reasonable technical and organisational measures to protect your data from:
•loss
•misuse
•unauthorised access
Only the minimum necessary information is stored for the shortest relevant period.
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7. Your Rights (GDPR)
You have the right to:
•request access to your personal data
•request correction or deletion
•object to certain uses of your data
•withdraw newsletter consent at any time
•request a copy of the data we hold
To exercise these rights, email:
sara@foxgloveatelier.com
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8. Data Retention
We retain order information as required for:
•tax purposes
•accounting
•legal compliance
Newsletter data is kept until you unsubscribe.
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9. Updates to This Policy
We may update this policy occasionally.
Any changes will be posted on this page with a revised “Last updated” date.
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10. Contact
For questions about this Privacy Policy or your data, please contact:
sara@foxgloveatelier.com
Shipping & Returns
Last updated: November 2025
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Shipping
Processing Time
Orders are usually dispatched within 2–3 working days.
Pre-sale pieces will ship according to the estimated timeframe listed on each product page.
If there is ever a small delay, you will be notified by email.
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Delivery Options
UK Shipping
• All orders ship via tracked services.
• Standard delivery: £4.50
• Free worldwide delivery on orders over £150
International Shipping
We ship worldwide using reliable tracked services.
Delivery times vary depending on destination.
International customers are responsible for any customs duties or taxes applied by their country.
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Packaging
All scarves, prints, and artworks are carefully packaged to ensure they arrive safely.
• Scarves arrive in a luxury gift box with an insert card and protective outer packaging.
• Giclée prints are sent flat-packed between rigid boards to protect the artwork.
• Original artworks are wrapped and boxed securely; bespoke packaging is used for larger or delicate pieces.
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Returns & Exchanges
Silk Scarves & Giclée Prints
You may return unopened, unused items within 14 days of receiving your order.
Items must be:
• in perfect condition
• in original packaging
• with all inserts, tags, and gift boxes included
Return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect.
Original Artworks & Bespoke Pieces
Due to their unique nature, original artworks, commissioned items, and bespoke garments are final sale and cannot be returned or exchanged.
Damaged or Incorrect Items
If your order arrives damaged or you receive the incorrect item, please contact us within 48 hours with clear photographs so we can resolve the issue promptly.
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Order Changes
If you need to amend your order, please contact us as soon as possible at
sara@foxgloveatelier.com
We can update orders only if they have not yet been dispatched.
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Lost Parcels
In the rare event that a parcel becomes delayed or lost in transit, we will work with the courier to resolve the issue.
Please allow the standard investigation period required by the shipping provider.
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Contact
For all shipping and return enquiries, please email:
sara@foxgloveatelier.com